Terms & Conditions

Effective Date: 1 January 2026
Welcome to the Cekap Auto Enterprise website (“Website”). By accessing or using this Website, contacting us, or booking our services, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use our Website or services.

Business Name: Cekap Auto Enterprise (“we”, “our”, “us”)

1. Services Provided

Cekap Auto Enterprise provides automotive-related services including, but not limited to:

• Scheduled maintenance and servicing

• Engine diagnostics and repairs

• Brake and suspension repairs

• Electrical system repairs

• Air conditioning and heating services

• Tire services

• Safety inspection and general vehicle checks

All services are subject to inspection and vehicle condition.

2. Bookings and Appointments

1. Customers may request appointments through the Website, phone, WhatsApp, or other communication channels.

2. Appointment confirmation depends on workshop availability.

3. Customers are encouraged to arrive on time to avoid delays.

4. Late arrival may result in rescheduling or longer waiting time.

3. Estimates, Pricing, and Payment

1. Any price shown on the Website is for general reference only and may change without notice.

2. Service charges may vary depending on vehicle model, condition, parts availability, and additional work required.

3. We may provide an estimate before work begins, but final pricing may differ after inspection.

4. Payment must be made upon completion of service unless otherwise agreed.

5. We reserve the right to withhold the vehicle until full payment is received.

4. Additional Repairs and Customer Approval

1. If additional repairs are required after inspection, we will inform the customer.

2. Additional work will only proceed after customer approval (verbal or written).

3. If the customer declines additional repairs, the vehicle may remain with existing issues.

5. Parts and Replacement Components

1. Replacement parts may be original, OEM, or aftermarket depending on customer preference, availability, and suitability.

2. We will recommend parts based on performance, safety, and reliability.

3. Availability of parts may affect service completion time.

4. Customers may request to supply their own parts, subject to our inspection and acceptance.

6. Warranty and Workmanship

1. Warranty (if applicable) depends on the service type and parts used.

2. Warranty does not cover damage caused by misuse, accidents, modifications, or failure to follow recommended maintenance.

3. Any concerns must be reported to us within a reasonable time after service completion.

4. We reserve the right to inspect the vehicle before any warranty claim is accepted.

7. Customer Responsibilities

Customers agree to:

• Provide accurate vehicle information and service details

• Inform us of any known vehicle issues, warning lights, or previous repairs

• Remove valuable items from the vehicle before service

• Ensure the vehicle is safe and accessible for inspection and repair

Cekap Auto Enterprise is not responsible for personal items left inside the vehicle.

8. Service Time and Delays

1. Service duration is an estimate and may change due to workload, technical complexity, or parts availability.

2. We are not responsible for delays caused by third-party suppliers, external conditions, or unexpected mechanical issues.

3. Customers will be informed if additional time is required.

9. Vehicle Storage and Collection

1. Customers should collect their vehicle promptly after service completion.

2. Vehicles left uncollected for an extended period may be subject to storage arrangements.

3. We reserve the right to take necessary action for unclaimed vehicles in accordance with applicable laws.

10. Website Use

By using our Website, you agree that you will not:

• Use the Website for unlawful purposes

• Attempt to damage, disrupt, or hack the Website

• Copy or misuse our content, branding, or materials without permission

• Submit false information or spam through our contact forms

We may restrict access to the Website if misuse is detected.

11. Limitation of Liability

1. All services are performed with professional care and industry-standard practices.

2. Cekap Auto Enterprise shall not be liable for indirect, incidental, or consequential losses, including loss of time, income, or business interruption.

3. We are not responsible for issues arising from pre-existing vehicle conditions or hidden mechanical faults.

12. Promotions and Discounts

1. Promotions, discounts, or special offers are subject to availability and may have specific terms.

2. Offers may be changed, suspended, or cancelled without prior notice.

3. Promotions cannot be exchanged for cash unless stated otherwise.

13. Privacy

Your personal information is handled according to our Privacy Policy. By using our Website and services, you consent to the collection and use of your information for service and communication purposes.

14. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with the revised effective date. Continued use of our Website or services means you accept the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

16. Contact Information

For any enquiries regarding these Terms & Conditions, please contact:

Cekap Auto Enterprise
Address: Tapak Belia 4B, Jalan Cenderai 11, Taman Kota Putri, 81750 Masai, Johor