Privacy Policy

Effective Date: 1 January 2026
Cekap Auto Enterprise (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or contact us for automotive services.

By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name

• Phone number

• Email address

• Vehicle information (such as car model, plate number, service details)

• Service appointment details

• Messages or enquiries submitted through our forms

• Any information you provide through WhatsApp, phone calls, or email

We may also collect basic technical data automatically, such as:

• IP address

• Browser type and device information

• Pages visited and time spent on our website

• Referral source (how you found our website)

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and requests

• Manage service bookings and appointments

• Provide automotive servicing and repair support

• Contact you regarding service updates, confirmations, or follow-ups

• Improve our website, services, and customer experience

• Maintain security and prevent misuse of our website

• Comply with legal obligations (if required)

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information only when necessary, including:

• With service providers or partners who assist us in operating our website or communication tools (e.g., hosting, email services)

• If required by law, regulation, legal process, or government request

• To protect our rights, safety, and business operations

4. Data Retention

We retain your personal information only for as long as needed to:

• Provide requested services

• Handle customer enquiries and records

• Meet legal, accounting, or operational requirements

When the information is no longer needed, we will take reasonable steps to delete or securely dispose of it.

5. Data Security

We take reasonable and appropriate measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can guarantee 100% security. You understand that you share information at your own risk.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyze website performance.

Cookies may help us understand:

• Website traffic and visitor behavior

• Most visited pages

• Device and browser performance

You may disable cookies in your browser settings, but some website functions may not work properly.

7. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies before providing any information.

8. Your Rights and Choices

You may request to:

• Access the personal information we hold about you

• Correct or update your information

• Request deletion of your personal information (subject to legal requirements)

To make a request, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Cekap Auto Enterprise
Phone: +60172902306
Email: admin@cekapautoenterprise.com

Address: Tapak Belia 4B, Jalan Cenderai 11, Taman Kota Putri, 81750 Masai, Johor